All requests for conference cancellations must be submitted in writing prior to the start of the Conference. Please include the name of the registrant and the name of the conference. Cancellation notifications must be emailed to firstname.lastname@example.org. Each cancelled registration will be assessed a $75 cancellation fee. Refunds will not be granted for any reason. Each cancelled registrant will receive a credit voucher to be used within one calendar year towards another NHSA conference registration. All cancellations received within 21 days of the first day of the conference will need to provide documented proof of an emergency as to why the registrant cannot attend the conference. If proper documentation of an emergency is provided, a credit voucher will be provided to be used within one calendar year towards another NHSA conference registration. Please note: Non-advance payment of registration fees does not void the cancellation policy. The full balance of all registrations are still due in full, regardless of attendance.
After the Conference starts, cancellations due to extenuating circumstances (such as death, accident or serious illness) must be submitted in writing, include appropriate verification, and must be received by NHSA (at the official conference email address) prior to the last day of the Conference. Please note: If cancellation is requested, refunds will first be applied to any outstanding balances NHSA has related to you or your organization. If funds are remaining after outstanding invoices are paid, refunds will be issued four (4) to six (6) weeks after the end of the Conference.
In the event of cancellation due to weather delays, NHSA will provide a credit for conference registrations which may be used within twelve (12) months for another NHSA event. Due to our inability to cancel special tracks and special events at late notice, we are unable to credit these items.
To receive a credit for the conference registrations, please send an email to the event email address that includes the organization name and registered participant names within 14 days following the close of the event. Please include a copy of the flight cancellation notice. Once processed, you will receive a certificate with directions for redemption.
No refunds for special tracks, special events or training seminars will be granted, for any reason, to registrants canceling after the conference has started.
Substitutions are permitted, however notification must be received in writing. Please send the name of the original registrant and the name of the person substituting to NHSA three weeks before the start of the conference. You may email such a request to the event email address. Please include “Conference Substitution” in the subject line. Any substitutions made between three weeks and the conference start date, will be assessed a $50 fee. Substitutions can also be made on-site at the conference registration desk with proof of payment for an original registrant and the $50 substitution fee
Because NHSA makes financial obligations based on the number of tickets sold for Special Events, we cannot refund tickets unless the event is cancelled.