Event Cancellation and Refund Policy

All requests for conference cancellations must be submitted in writing prior to the start of the conference. Cancellation notifications must be emailed to cancellation@nhsa.org. Please include the name of the registrant and the name of the conference. Each canceled registration will be assessed a $75 cancellation fee.

Credit/check refunds will not be granted for any reason. Each canceled registrant will receive a credit voucher to be used within twelve (12) months for another NHSA conference registration if the cancellation request is submitted 21 days before the first day of the event. All cancellations received within 21 days of the first day of the conference will need to provide documented proof of an emergency as to why the registrant cannot attend the conference. If proper documentation of an emergency is provided, a credit voucher will be provided to be used within one calendar year towards another NHSA conference.

Please Note: Non-advance payment of registration fees does not void the cancellation policy. The full balance of all registrations are still due in full, regardless of attendance.

After the conference starts, cancellations due to extenuating circumstances (such as death, accident, or serious illness) must be submitted in writing, include appropriate verification, and must be received by NHSA at events@nhsa.org prior to the last day of the conference. If cancellation is requested, refunds will first be applied to any outstanding balances NHSA has related to you or your organization. If funds remain after outstanding invoices are paid, refunds will be issued six to eight weeks after the end of the conference.

Inclement Weather Policy

In the event of cancellation due to weather delays, NHSA will provide a credit for conference registrations which may be used within 12 months for another NHSA conference.

To receive a credit for the conference registrations, please send an email to events@nhsa.org that includes the organization name and registered participant names within 14 days following the close of the event. Please include a copy of the flight cancellation notice. Once processed, you will receive a certificate with directions for redemption.


Substitutions are permitted. Notification must be received in writing. Please send the name of the original registrant and the name of the person substituting to NHSA three weeks before the start of the conference. You may email such a request to events@nhsa.org. Please include “Conference Substitution” in the subject line. Any substitutions made between three weeks and the conference start date, will be assessed a $50 fee. Substitutions can also be made on-site at the conference registration desk with proof of payment for an original registrant and the $50 substitution fee.

Special Event, Special Track or Training Seminar Tickets

Because NHSA makes financial obligations based on the number of tickets sold for special events, special tracks or training seminars, we cannot refund tickets unless the event is canceled.

Member Rate Reimbursement

Each program has up to seven days after the event closes to request a reimbursement for the membership rate. After seven days, we will not be able to adjust the rate or issue a refund of the difference.