Refund Policy for The Academy at NHSA

The refund policy for The Academy at NHSA is as follows: once course selection is finalized (your registration and payment are complete), no refunds are permitted. Other options are considered on a case-by-case basis in the following situations:

You registered accidentally for the wrong training course:
If this happens, contact us immediately: academy@nhsa.org You must notify us within 24-hours of registering to be eligible for a refund or credit voucher.

You want to transfer to a DIFFERENT online course or transfer to a DIFFERENT staff member:
If you have started a course or passed the 24-hour cancellation period, you may not transfer to another course. If you have not started the course, you may transfer the course to another staff member. There is a transfer fee of $50.

All other situations, your fees are non-refundable.

Course Extension Policy
There are no extensions granted for any online courses; however, we reserve the right to extend course access on a case-by-case basis. If you have a special request, please contact: academy@nhsa.org