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Family Service Basics

On-Demand • Online • 5 PD Hours

Staff who are new to Family Service in Head Start will be empowered and inspired by lessons that cover HSPPS, PFCE framework, ERSEA, how to guard against compassion fatigue, and more. New staff will leave this course prepared to begin their family service journey.

This course was created specifically for new family service staff to prepare them for the Family Service Certification. This course introduces the many responsibilities of a family service staff, as well as the tools that are needed to successfully execute those responsibilities. The activities in this course will provide the foundation for developing the Family Service Certification portfolio.

Start Date: Pre-registration is open! The course will be available on-demand starting Oct 1, 2023.

Course Level: Beginner

Completion Timeline/Duration: Eight hours

Head Start Alignment: This course supports programs in meeting the 1302.91 Staff qualifications and competency requirements of the Head Start Program Performance Standards, in which “A program must ensure staff who work directly with families on the family partnership process hired after November 7, 2016, have within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field.”

This course is preparation for the Family Service Certification, which meets the requirement.

Module Topics:

  • Family Service Advocates and the PFCE Framework
  • Head Start Program Performance Standards and Family Services
  • How Family Advocates Engage With Families
  • Helping Families Reach Their Goals
  • Eligibility, Recruitment, Selection, Enrollment, and Attendance
  • Health and Family Services
  • Family Services: Business as Usual
  • Avoiding Burnout


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Download the Syllabus 


5 Hours of Course Material

Online, Self-Paced Content

3 Months of Access to Course

Video Content
Discussion Forums
Digital Badge
Certificate of Completion with PD Hours
24/7 Access to Transcript

Course Author

Kisha McCray

Kisha McCray

Kisha is the vice president of community impact at the Maryland Food Bank and manager of effective practice at The National Head Start Association. In 2005, she began her journey working as an early childhood teacher and in 2007 she discovered her love for Head Start. McCray has spent years advocating for early childhood education and early intervention services through working for Early Head Start, Head Start, and other agencies that support pregnant mothers and the birth through five population and their families. Within the last few years she has completed Head Start University's Program Design and Management Credential, Yale School of Management Women’s Leadership Program and UCLA's New Director Mentor program.

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